Privacy Policy

We at Elite Casino Resorts respect your privacy and are committed to protecting it. This policy describes the types of information we may collect from you or that you may provide to us, and our practices for collecting, using, maintaining, protecting, and disclosing that information. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By using our Sites or services, or otherwise providing us information, you agree to this Privacy Policy. If you do not agree with our policies and practices, you should immediately stop using our Sites and services.

For the purpose of this policy, "Elite Casino Resorts" means Elite Casino Resorts, LLC, an Iowa corporation, together with the following properties: Riverside Casino and Golf Resort in Riverside, Iowa; Grand Falls Casino & Golf Resort in Larchwood, Iowa; Rhythm City Casino Resort in Davenport, Iowa; Walker's Bluff Casino Resort in Carterville, Illinois; and Grand Island Casino Resort in Grand Island, Nebraska. Elite Casino Resorts and its affiliated companies are licensed and regulated by federal and state regulatory authorities (collectively the "Regulators").

This policy applies to information we collect:

On this website, our mobile sites, and through our mobile applications (our "Sites").
When you register an account with us for use with our Sites or retail locations.
In email and other electronic messages with you.
When you interact with our advertising and applications on third-party websites, services, and social media.

This policy does not apply to information collected by any third party, including through any application or content that may link to or be accessible from our Sites.

Changes to Our Privacy Policy

This policy may change from time to time. It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on our home page. If we make material changes to how we treat our users' personal information, we will notify you by email and through a notice on our home page at www.elitecasinoresorts.com

The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our home page and this privacy policy to check for any changes. Your continued use after we make changes is deemed to be acceptance of those changes.

Children Under the Age of 16

Our Sites are not intended for anyone under 21 years of age and we do not knowingly collect personal information from children under 16. No one under age 16 may provide any personal information to or on the Sites. If you are under 16, do not use or provide any information on our Sites or through any of their features, register on the Sites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please immediately contact us at the email address or phone number below.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Sites and services, including:

Contact information or other information by which you may be personally identified, such as name, date of birth, gender, Social Security Number, postal address, e-mail address, telephone number, a government-issued photo identification such as your driver's license, state identification card, or passport, or other unique identifiers ("personal information");
Information that is necessary to deliver services to you, including your IP address, Wi-Fi connection, the Global Positioning System (GPS) location of the device used to connect to our Sites or services, and other technical geographic data to confirm your location as required by law and regulatory requirements;
Information about your use of the Sites and services, including but not limited to transactions and wagering information required by our Regulators.
Data concerning your devices, including connectivity, usage, and performance data;
Information that is about you but does not identify you, such as aggregate or anonymized connectivity and usage data concerning your use of our Sites or services; and/or
Information about your internet connection, the equipment you use to access our Sites, and usage details, including automatically recorded times and dates of visits to the Sites.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through our Sites and advertisements or use your device(s). Information collected automatically may include connectivity and usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
From third parties, for example, our business partners and vendors.

Information You Provide to Us

The information we collect on or through our Sites may include:

Information that you provide by filling in forms on our Sites. This includes information provided at the time of registering to use our Sites, registering your devices, or requesting further services. We may also ask you for information when you report a problem with our Sites.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions and wagering you carry out through our Sites.

You are responsible for providing complete and accurate information necessary to verify your age, validate financial transactions, and for the other purposes set forth in this Privacy Policy, applicable law, or as required by our Regulators. The name you register with us must be your own legal name. You are required to timely inform us of any relevant changes to your personal information, and we will not have any liability for any harm that you may suffer as a result of failing to notify us of changes. You may update your personal information by accessing your account through our Sites or by contacting us at 1-877-677-3456.

Information We Collect Using Automatic Technologies

As you navigate through and interact with our Sites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Sites, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Sites.
Information about your computer and internet connection, including your IP address, operating system, and browser type.
Information about any device you use to connect to our Sites, including the Global Positioning System (GPS) location of the device.

The information we collect automatically helps us to improve our Sites and to deliver a better and more personalized service, including by enabling us to:

Offer you services based upon your GPS location.
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Sites according to your individual interests.
Speed up your searches.
Recognize you when you return to our Sites.

The technologies we use for this automatic data collection may include:

Cookies.A cookie is a small file placed on the hard drive of your computer. You may refuse to accept cookies by activating the appropriate setting on your Internet browser. However, if you select this setting you may be unable to access certain parts of our Sites. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you direct your browser to our Sites. For more information, visit http://optout.networkadvertising.org
Flash Cookies.Certain features of our Sites may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Sites. Flash cookies are not managed by the same browser settings as are used for browser cookies.
Web Beacons.Pages of our the Sites and our e-mails may contain small electronic files known as web beacons that permit Elite Casino Resorts, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third Party Use of Tracking Technologies

Some content or applications, including advertisements, on the Sites are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers such as Amazon and Google. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To verify that you are over 21 years of age, or older in jurisdictions in which the minimum age for use of our Sites or services is greater than 21.
To verify your geographic location as necessary for compliance with law and regulatory requirements for access to our Sites and services.
To present our Sites and their contents to you.
To provide you with information, products, or services that you request from us, including to confirm financial transactions.
To analyze your credit and fraud risk and verify your credentials using third parties, including financial institutions, identification verification agencies, and credit reference agencies.
To assess your wagering activity for responsible gaming purposes.
To verify whether you have registered with any mandatory self-exclusion bodies (as may be applicable) for responsible gaming reasons.
To deliver content and product and service offerings relevant to your interests, including offers or ads through our Sites or our partners, and via email or text messages with your consent.
To evaluate and improve the performance of our services and your devices.
To fulfill any other purpose for which you provide it.
To provide you with notices about your account.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Sites or any services we offer or provide though it.
To combat security risks and fraudulent activity.
In any other way we may describe when you provide the information.
To comply with applicable law and regulatory requirements.
For any other purpose with your consent.

We may also use your information to contact you about goods and services that may be of interest to you. We may combine personal information collected from your use of our Sites and services with other information collected from your use of other services by any other entity, including but not limited to mobile and social networking services. We will treat this combined information in accordance with this policy. If you do not want us to use your information in this way, please adjust your user preferences in your account profile, email us at info@riversidecasinoandresort.com, or call 1-877-677-3456 to opt-out.

Retention of Information

We retain information about you and your use of our Sites and services for as long as necessary for the purposes for which it was collected, and for any period of historic retention that may be required by law or applicable regulation. If you close or we disable your wagering account, we will retain your personal information and information about your interaction with our Sites and services for such time as necessary to allow us to meet our regulatory and legal obligations and to defend ourselves against any claims.

Messages from Us

Upon registering with our services, you may begin receiving communications sent by us or on our behalf. If you have signed up for any of our automated messaging services, you expressly consent to receive emails, text messages, or push notifications regarding the status of your account, confirmations of transactions, marketing materials you have elected to receive, and other related electronic correspondence from us and our subsidiaries and affiliates, including but not limited to Elite Hospitality Group, LLC, doing business as Elite Sportsbook ("Elite Sportsbook"). We do not charge for these messages, but you are responsible for all charges and fees associated with receiving messaging from your provider. Message and Data Rates May Apply.

By providing a phone number and consenting to receive messages, you warrant and represent that you are either the account owner of the phone number you provide to us, or you have the express permission of the account holder to provide the number and to consent to automated texts to the number.

Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of using our Sites or services. If you have opted-in, you may receive updates, alerts, information, promotions, specials, and other marketing offers via text messages through your wireless provider to the mobile number you provided. Message frequency is recurring.

Except for communications related to transactions you initiate, you may stop receiving emails by following the "Unsubscribe" link at the bottom of each message. To stop receiving text messages, text the single keyword STOP to short code 217777. You'll receive a one-time opt-out confirmation text message. To stop receiving push notifications, please adjust the settings on your smart phone, tablet, or other device.

If you have subscribed to our partners' mobile message programs and wish to cancel, you will need to opt-out separately from those programs by following the instructions provided in their respective mobile terms.

We may change any short code or telephone number we use to operate the Service at any time. You acknowledge that any messages you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by our Sites and services are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you change your mobile phone number, you agree to opt out of the Service prior to changing your mobile number. You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Sites or services or from you providing us with a phone number that is not your own. You agree that we will not be liable for failed, delayed, or misdirected delivery of any information, any errors in such information, and/or any action you may or may not take in reliance on the information.

Disclosure of Your Information

We may disclose aggregated information about our users, and any information that does not identify an individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

To any recipient, if required to do so by law or by regulatory authority.
To any regulatory, licensing, or self-regulated body or authority.
To third parties for the purpose of settling or making payment in connection with any wager.
To any payment management or debt collection company engaged by us to handle payment and collection processes to and from our users.
To credit reference agencies.
To our subsidiaries and affiliates, including without limitation to Elite Sportsbook.
To contractors, service providers, and other third parties we use to support our business and provide services to you.
To third parties for marketing purposes, provided you have consent or not objected, as the case may be, as described in this policy.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Elite Casino Resorts' assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Elite Casino Resorts about our users is among the assets transferred.
To improve our resources used to deliver information about our products and services.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
To any recipient, if we believe in good faith that such action is necessary to comply with law or legal process, or to protect and defend our rights or property.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our agreements with you, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Elite Casino Resorts, our customers, or others.

The transmission, storage, and processing of data as contemplated by this Privacy Policy may take place inside or outside the United States of America, and Elite Casino Resorts will comply with all relevant governing law.

Legally Required Disclosures.

Due to the legal, regulatory and security environment in which we operate, we may be required, under certain circumstances, to disclose personally identifiable information about you and we may not be permitted to inform you that we have done so. We will use reasonable efforts to limit such disclosure to the following: (a) where we believe in good faith that we are required to do so in response to a subpoena, warrant or other legal process or obligation upon us; or (b) where reasonably necessary to identify, contact or bring legal action against persons or entities to preserve and/or enforce our rights. Further, we can, and you authorize us to, disclose your user identification, name, date of birth, street address, city, county, post code, country, phone number, email, account activity, transactions, transfers to and communications with other users and details of financial instruments used to deposit and withdraw, to our third party agents or official government and self-regulatory bodies as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of money-laundering, fraud, intellectual property infringement, piracy or other unlawful activity or activity that may expose us to legal liability.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note some parts of this site may then be inaccessible or not function properly.
Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by emailing us at the address below.
Promotional Offers from Elite Casino Resorts. If you do not wish to have your contact information used by Elite Casino Resorts to promote our own services, you can opt-out by emailing info@riversidecasinoandresort.com or calling us at 1-877-677-3456.
Location, Connectivity, and Usage Data. In general, the location, connectivity, and usage data we collect is necessary for the operation of our Sites and services, or for compliance with law and regulatory requirements. If we provide you the choice to disable collection and use of this data, you acknowledge and agree that disabling such data may materially affect your access to or the performance of our Sites and services. If you turn off location settings or withdraw consent for us to collect and use this data, you may not be able to access our Sites or services.

Accessing and Correcting Your Information

Our use of your data is based upon consents obtained at the time you access our website or provide information to us; by our legitimate business interests in marketing and providing goods and services; by contracts entered by you, or contracts with our business partners and vendors that supply the data; and by our compliance with law. You may request to review, correct, or delete data maintained by Elite Casino Resorts, or object to our processing or use of your data, by emailing info@riversidecasinoandresort.com or calling us at 1-877-677-3456. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We cannot delete your personal information except by also deleting your user account.

Third Party Offers of Goods and Services

Where you have provided us with your consent to do so, we may also share your email address and phone number with third parties so that they may send you offers of their products and services. You may request at any time not to receive such offers by contacting Customer Service for assistance. If you request not to receive these offers we will remove your details from our marketing distribution lists and from any future lists we may share with our marketing partners. However, you will need to unsubscribe separately from marketing communications sent by partners who have received your contact details from us prior to your request to be removed from these lists.

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. California's "Shine the Light" law (Civil Code Section § 1798.83) permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to info@riversidecasinoandresort.com or calling us at 1-877-677-3456.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Sites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Elite Casino Resorts, LLC
3184 Hwy 22 Riverside, IA 52327
Phone: 1-877-677-3456
Email: info@riversidecasinoandresort.com